Missed appointments

We try to avoid charging patients for a missed appointment and make every effort to fill the cancelled slot. However, if there is less than 24 hours notice and we are simply unable to fill the space, we reserve the right to levy a missed appointment fee of up to 50% of the fee for that appointment.

We are happy to give customers a reminder 'courtesy call' 24-48 hours before an appointment is due. Many of our existing patients find this service very useful. In this way there are fewer missed appointments which benefits everyone!